Frequently Asked Questions
Everything you need to know about our Scandinavian design essentials.
What is the typical lead time for furniture orders?
Standard in-stock items typically ship within 3-5 business days. For larger furniture pieces or made-to-order items, delivery can take between 6 to 12 weeks depending on the specific finish and availability.
Do you offer international shipping?
Yes, Audo Copenhagen ships to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your delivery location and the weight of the items.
What is your return policy for home accessories?
We offer a 30-day return window for all unused accessories in their original packaging. Please note that custom-made furniture and lighting installations are generally non-refundable unless defective.
How should I care for my marble and wood surfaces?
Each material requires specific care. We recommend using a damp cloth with a pH-neutral cleaner for marble and avoiding harsh chemicals on wood veneers. Detailed care instructions are included with every product.
Are your lighting products compatible with international voltages?
Our lighting collection is produced in both 110V and 220V versions. Please ensure you select the correct region on the product page to receive a lamp compatible with your local electrical standards.
Do you provide trade discounts for interior designers?
Yes, we have a dedicated trade program for architects, interior designers, and contractors. You can apply for a trade account via our professional portal to access exclusive pricing and CAD files.